If any item you order is out of stock, we will notify you by email with an estimated time of arrival and we will process the rest of your order without delays. When your out-of-stock item becomes available, we will ship it to you at no extra cost.

In an effort to keep our temperature-sensitive products fresh when you receive them, we always request that the shipping carrier doesn't leave your shipment at the door. If no one answers the door at the time of the delivery, a delivery notice card will be left for you with information regarding pickup at the designated location.

At this time we only ship to Canada and the US.

Live in another country and interested in ECOMAAT? Email us: hello@shopecomaat.com

Your order will be processed within 1-2 business days and then dispatched for shipping. We ship from Canada. Expedited Shipping within Canada takes approximately 1-7 business days and approximately 4-7 business days to the US. Your order's total delivery time will be between 2-9 business days, depending on the delivery destination.

We offer FREE Expedited Shipping on all purchase orders that are over $75 USD (excluding taxes).

All orders under $75 USD to the US:

• $7.95 USD shipping for orders under $75 USD

All orders under $75 USD to Canada:

• $11.95 USD shipping for orders under $75 USD
  

We accept:

• Visa
  
• MasterCard
• Amex
• Discover
• JCB
• Diners Club
• PayPal 
• Apple Pay
  

Due to the nature of our products, our return policy does not allow for refunds or exchanges. We will assess every situation on a case by case basis. Please email us at: hello@shopecomaat.com if you are not satisfied with your ECOMAAT product for any reason.

When an order is placed, we begin processing as soon as possible to ensure prompt delivery. If you need to cancel your order soon after placing it, please send an email to hello@shopEcomaat.com immediately with the order number in your email. We will try our best to help you with cancelling your order, however, once the order has been dispatched for shipping, we cannot cancel or change your order.

Please ensure that your billing and address details are accurate before submitting your order.

We pride ourselves on our customer service and communication. Please contact us: hello@shopecomaat.com and we will get back to you as soon as possible.

KOMBUCHA is a pure, naturally carbonated beverage made with techniques that have been passed down from generation to generation for over 2,200 years. KOMBUCHA is produced by fermenting a blend of tea, water and sugar, as naturally occurring yeasts and bacteria grow and consume the blend.

KOMBUCHA is a rich source of live bacterial cultures that normally live in abundance in a healthy human’s digestive system. In today’s culture of processed and fast foods, many individuals lack an abundance of healthy bacteria. KOMBUCHA is a tasty way to re-populate one’s system with these probiotics.

Our KOMBUCHA is the only one on the market that contains supercritically extracted, EU certified organic rose essences and essential oils.

KOMBUCHA is a drink suitable for any time of the day. We recommend allowing the drink to be poured and stood for a few minutes to breathe. 

*CAUTION: As with any detoxifying products, KOMBUCHA may not be suitable for consumption by pregnant or breastfeeding women. Consult your physician if you are pregnant or breast-feeding to find out if this product is safe for you.

Each individual can choose their preferred amount to drink. Because of its living probiotic qualities, we recommend when trying this healthy drink for the first time to allow your body to become accustomed to its detoxifying effect. Take half of bottle, twice per day. After a few days, you can enjoy a whole bottle.

The majority of this sugar is consumed by yeast and bacteria during the fermentation before bottling, an insignificant quantity remains in the drink.

Its quantities are insignificant, less than 5 mg of caffeine content in 225 mg. For comparison: coffee 115-175 mg, tea 30mg, green tea 15mg, cacao 14 mg, decaffeinated coffee 3-4 mg.

KOMBUCHA is packed in a dark bottle to protect its living bacteria from harmful ultraviolet rays or fluorescent light found in household refrigerators.

During the secondary fermentation process  that takes place after bottling, yeast “eats" the oxygen in the bottle, then settles to the bottom to rest. The presence of such a light sediment is a sign that what you drink is what you purchased - a healthy and living drink.

ECOMAAT La Vie en Rose KOMBUCHA is a drink without preservatives and stabilisers. The physicochemical process it goes through to be produced are complex and diverse, and each rose will be different depending on what was happening in the air and earth while it was growing. Rest assured, this does not diminish the quality of the drink and signifies that the product you are enjoying is of natural origin.

Absolutely! And many children love it! It is safe for children 4 years and over.

ECOMAAT La Vie en Rose KOMBUCHA is a living beverage and should be stored in a cool and shady place, ideally refrigerated. Once opened, bottles must be stored in the fridge. We recommend serving the drink chilled.