If any item you order is out of stock, we will notify you by email
with an estimated time of arrival and we will process the rest of your
order without delays. When your out-of-stock item becomes available, we
will ship it to you at no extra cost.
In an effort to keep our temperature-sensitive products fresh when you receive them, we always request that the shipping carrier doesn't leave your shipment at the
door. If no one answers the door at the time of the delivery, a delivery notice card will be left for you with information regarding pickup at the designated location.
Your order will be processed within 1-2 business days* and then dispatched for shipping. We ship from Canada. Expedited Shipping within Canada takes approximately 1-7 business days and approximately 4-7 business days to the US. Your order's total delivery time will be between 2-9 business days*, depending on the delivery destination.
* As the outbreak of COVID-19 continues to evolve, we're doing everything possible to serve you while taking added precautions to keep our team safe. The total delivery time of your order may be longer than normal.
Due to the nature of our products, our return policy does not
allow for refunds or exchanges. We will assess every situation on a case
by case basis. Please email us at: hello@shopecomaat.com if you are not satisfied
with your ECOMAAT product for any reason.
When an order is placed, we begin processing as soon as possible to ensure prompt delivery. If you need to cancel your order soon after placing it, please send an email to hello@shopecomaat.com immediately with the order number in your email. We will try our best to help you with cancelling your order, however, once the order has been dispatched for shipping,
we cannot cancel or change your order.
Please ensure that your billing and address details are accurate before submitting your order.
We pride ourselves on our customer service and communication. Please contact us: hello@shopecomaat.com and we will get back to you as soon as possible.
You can redeem the value of a gift card by entering its unique code at
checkout. If the balance available on the
gift card is greater than or equal to the order total, then you can click Complete
order. If the balance available on the gift card is less than the
order total, then you are prompted to choose a second payment method for the
balance before placing the order.
The
original customer, who purchased the gift card for you, can click Resend gift cards from their order
confirmation email. If the gift card has been partially used, then only the
remaining balance will be sent to the original customer.
