FAQ
Product & Ingredients
If any item you order is out of stock, we will notify you by email with an estimated time of arrival and we will process the rest of your order without delays. When your out-of-stock item becomes available, we will ship it to you at no extra cost.
In an effort to keep our temperature-sensitive products fresh when you receive them, we always request that the shipping carrier doesn't leave your shipment at the door. If no one answers the door at the time of the delivery, a delivery notice card will be left for you with information regarding pickup at the designated location.
Shipping & Orders
At this time we only ship to Canada and the US.
Your order will be processed within 3-5 business days* and then dispatched for shipping from our Canada warehouse.
Expedited Shipping within Canada takes approximately 1-7 business days and approximately 4-7 business days to the US. Your order's total delivery time will be between 2-9 business days*, depending on the delivery destination.
* We may temporarily suspend delivery of liquid products contained in glass bottles to sub-freezing areas or when our area is sub-freezing, because the glass bottles may crack. If this happens, the total delivery time of your order may be longer than normal.
• We offer FREE Expedited Shipping on all purchase orders that are over $75 USD (excluding taxes).
• All orders under $75 USD (excluding taxes) to the US - $12.95 USD shipping fee
• All orders under $75 USD (excluding taxes) to Canada - $12.95 USD shipping fee
We accept:
Visa / MasterCard / Amex / Discover / JCB / Diners Club / PayPal / Apply Pay / Google Pay
- Due to the nature of our products, our return policy does not allow for refunds or exchanges. We will assess every situation on a case by case basis. Please email us at: hello@shopecomaat.com
- If you orders arrived damaged, please do not throw the items away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
- As soon as we've looked into what went wrong, we'll let you know what we plan to do next by sending you an email.
- We will not be liable or issue refunds on any unclaimed packages.
When an order is placed, we begin processing as soon as possible to ensure prompt delivery. If you need to cancel your order soon after placing it, please send an email to hello@shopecomaat.com immediately with the order number in your email. We will try our best to help you with cancelling your order, however, once the order has been dispatched for shipping, we cannot cancel or change your order.
Please ensure that your billing and address details are accurate before submitting your order.
We pride ourselves on our customer service and communication. Please contact us: hello@shopecomaat.com and we will get back to you as soon as possible.